Subject: English Language Test - TANZIL DARAIN
From: TANZIL DARAIN <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Nov 2022 04:12:34 -0500

| | Foreign Language Screening Test

Name | TANZIL DARAIN    /  (+91) 7903263966    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi greetings of the day,

We have received a complain from you regarding the misplacement of your order .we are trying our best to locate your order but we are facing some issues from the courier partner. The courier company states that address is wrong . we request you to please check the address . If the given address is wrong please provide us with new(updated) address . In case if the address is correct we will try to resolve your problem as soon as possible.

You can reply on this mail with the Updated Address(if any).

Thanks & Regards,
TANZIL DARAIN,
XYZ.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

Greetings of the day!

Hope this mail finds you in your best form, I can understand the frustration on not being satisfied but rest assured I will help you out. As I can see you have received a damaged product, Unfortunately we do not have any refund policy as of now, but you can get the replacement done, for this we need  complete picture of the product and specific picture of the damaged part, I will be raising the ticket to the quality team, they will check the condition of the product and will replace the product within 7 working days!

Thanks & Regards,
TANZIL DARAIN
Team Homebox.

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