Subject: English Language Test - Rahul Maurya
From: Rahul Maurya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Nov 2022 03:57:20 -0500

Foreign Language
Screening Test

Name

Rahul
Maurya    /  (+91) 8528437634    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Sir,

Your order of hand bag is in processing. Adress provided by you is wrong.please
provide a correct location.so, our delevery boy can deliver your order as soon
as possible

Thank you

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
sir,

As per our company policy your order has a one week replacement policy .

So, please return the damage product and our delevery boy will provide a new
product as a replacement.

Have a good day.

Thank you