Subject: English Language Test - Anmol Sharma
From: Anmol Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Nov 2022 03:00:12 -0500

Foreign Language
Screening Test

Name

Anmol
Sharma    /  (91) 08937887128    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Subject : Wrong delivery address

Good day,

I hope you are doing well

You ordered a hand bag from our online store 14 days back. We shipped you
courier in same day.

Now, we are checking your order is not deliver yet due to wrong delivery
address.

Please let us know your correct address, So we will deliver it ASAP.

Regards,

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Good day
to you,

I hope you are doing well.

We apologise inconvenience cause to you.

Please allow me some time let me discuss with my team then i will let you know
ASAP.

Thanks for patience.