Subject: English Language Test - Rupesh Dhakade
From: Rupesh Dhakade <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 18 Nov 2022 19:27:35 -0500

Foreign Language
Screening Test

Name

Rupesh
Dhakade    /  (91) 7972571450    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Greetings from babyshop.com,

We just have received your mail. As we have checked the
status of the order, the order was shipped by us and handed over to the courier.
Courier tried to deliver the order on the address mentioned but address seems to
be not available.

Due to non-availability of the address, Courier will get
delivered back to our shop. We have initiated the refund process. Refund get
deposited in your bank account within 5-7 business days. Inconvenience
regretted.

Regards,

babyshop.com

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Greetings
from the Homebox Team,

We just have received your mail. We are extremely sorry for
these issue. We will definitely help you with this.

Please send the TV cabinet picture along with the Purchase
invoice to this mail so as to process further procedure.

Regards,

Homebox Team