Subject: English Language Test - hemant singh bisht
From: hemant singh bisht <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 18 Nov 2022 12:52:27 -0500

Foreign Language
Screening Test

Name

hemant
singh bisht    /  (91) 9015378871    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear (customers name)

We are so sorry that you won’t be able to receive your delivery on time.

the courier who was assigned to deliver the product had the wrong address of
yours so they were unable to deliver the product.

Please update your address, or our executives will reach out to you regarding
the same.

Please expect the delivery any time soon once we get the updated address. We
hope you will give us a second chance to win back your trust. Please accept this
voucher or discount, which you can use for your next purchase with us.

thank you

babyshop.com

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi,
abdul

We were so sorry to hear about the negative experience you had with our product
(tv cabinet)

It wasn’t our intention to disappoint you. We completely understand your
disappointment.

After we looked into the situation, we found the oversight resulted from the
mishandling of the product during transportation. We regret that this error
slipped past our quality processes. We have taken precautions to avoid this
happening again by double-checking the product and recording customer
feedback.

As a gesture of our regret, we are sending a replacement unit and providing a
10% discount on your future orders. I apologize sincerely for the stress this
has put you under.

customer executive name

Homebox team