Subject: English Language Test - Areeb Ali
From: Areeb Ali <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 18 Nov 2022 07:59:35 -0500

Foreign Language
Screening Test

Name

Areeb Ali
/  (110002) 9211411987    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear customer,

Thank you reaching out to us. We'd like to inform you that the order that
was placed by you 14 days back has been successfully dispatched but the delivery
address provided by you during the time of placing an order was incorrect. Our
delivery partner reached to the address provided by you but couldn't
deliver the order. We'd request you to provide us with the correct address
so that we can ensure a seamless experience for you.

Regards,

Babyshop.com

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
Abdul,

Thanks for reaching out to us. We're really sorry for the inconvenience
caused by us. We'd request you to provide us with the proof of the damage
so that we can proceed further with this query. Rest assured You're going
to get a resolution for this at the earliest

Thanks,

Homebox Team.