Subject: English Language Test - Upendra Tiwari
From: Upendra Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 18 Nov 2022 05:32:13 -0500

| | Foreign Language Screening Test

Name | Upendra Tiwari    /  (+91) 9069876801    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To: [email-masked]

From: [email-masked]

Sub: Reply to non-delivery of the order.

Respected Mam,

This email is in response to the email received by you on 18/11/2022.

This email is regarding order number 2PRZPTQY21 which was supposed to have reached you by now. Unfortunately, the courier boy tried to reach out  carry but  the address was wrong. I would be grateful to you if you could send us the correct address to the email as to the person who we can contact while making the delivery.

Another way of completing the order is by contacting the courier company whose  is [email-masked] and providing him with your exact location or going to the courier company yourself and collecting it.

Extremely sorry that you had to go through this experience with us.

Thanking you,

For Babyshop Company,

Customer Service Representative

Upendra .

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

To: [email-masked]

From: [email-masked]

Sub: Reply to returned and replaced with a new unit.

Respected Mam,

This email is in response to the email received by you on 15/11/2022.
sorry for the quality of the product.

This email is regarding order number #8YPE52ART .
we got the mail for returned and replaced with a new unit  , after viewed the issue . we are replacing the unit with the new one, completing the order as soon as possible.

Extremely sorry that you had to go through this experience with us.

Thanking you,

For Babyshop Company,

Customer Service Representative

Upendra .

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