Subject: English Language Test - Priya Kumari
From: Priya Kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 18 Nov 2022 00:22:21 -0500

| | Foreign Language Screening Test

Name | Priya Kumari     /  (211002) 6387193819    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Mam/Sir this email is sent by this company to inform you that the product you ordered was placed according to your address but the address was wrong please send us a proper address so that we can placed your orde within a day.

Thankyou
Team (Company Name)

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Sir we got your email regarding return of unit . Firstly sorry for the waste material. We will return the unit and provide you a new unit our team member will come and take out the old unit and install a new unit in 1 day . We will take care of that we will provide a good service.

Thankyou
Homebox Team

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