Subject: English Language Test - Kishan Nai
From: Kishan Nai <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 17 Nov 2022 23:56:10 -0500

Foreign Language
Screening Test

Name

Kishan
Nai    /  (91) 7073367281    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Thanks for reaching out. As I am able to check, your order was
placed by us on the same day you placed it, but it has not reached the address
mentioned in your order when checked by our delivery partner. It turned out to
be the wrong address, due to which the delivery person has attempted to deliver
but could not deliver your order till now. You can give us your correct address
so that we can deliver your product to you as soon as possible. Thanks for your
understanding.

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hello,
dear customer!

As you are telling us that you have ordered a TV, and after the installation of
the TV by our team, you are seeing some scratches on the TV, then we will issue
a complaint for this, in which our team will investigate this, and we will
update you as soon as possible.

Thanks for reaching out.