Subject: English Language Test - Ashish Kumar
From: Ashish Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 17 Nov 2022 11:09:19 -0500

| | Foreign Language Screening Test

Name | Ashish Kumar    /  (201009) 7631525047    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

From: [email-masked]

Sub: Reply to check the status of the order.

Respected Mam,

This email is regarding the Handbag you order which was supposed to have reached you by now. Unfortunately, the courier partner could not carry on with the required process as the address was wrong. I would be thankful to you if you could send us the correct address so that the courier partner can deliver you the Handbag of yours.

Extremely sorry that you had to go through this experience with us.

Thanking you,

From Live salesman Company,

Customer Service Representative

Ashish Kumar

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

From : Homebox Team

We are really sorry for the issue you have faced regarding the TV cabinet. We are also sorry that you received a product which have scratches on it.

We surely understand the issue and will help you regarding the replacement of the product.

Thanking you,

From Homebox Team

Customer Service Representative

Ashish Kumar

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