Subject: English Language Test - Deepak Kumar
From: Deepak Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 17 Nov 2022 09:06:55 -0500

Foreign Language
Screening Test

Name

Deepak
Kumar    /  (91) 9069267504    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear sir,

First of all extremely sorry for delaying of your order and i checked with my
team and i found that our courier partner tried to deliver your order but due to
incorrect address your order did not deliver yet. so please kindly update your
correct address so that you will get your order as soon as possible.

Thanks and Regards,

Babyshop.com

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
Abdul,

Extremely sorry for inconvenience as you mention that after installation TV
Cabinet you noticed some scratches on your TV cabinet. Don't worry sir
definitely i will help you regarding same and i raised a complain regarding your
TV cabinet box and as soon as possible you will get a resolution regarding
same.

Thanks and Regards,

Homebox