Subject: English Language Test - Shashank Singh
From: Shashank Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 17 Nov 2022 06:25:28 -0500

| | Foreign Language Screening Test

Name | Shashank Singh    /  (+91) 8423638780    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer

Thank you for raising your concern. We are sorry for the inconvenience caused to you. We would like to inform you that our delivery partner couldn't deliver your order as the address provided by you was incorrect. Your order is currently put on hold and stored safely at one of our warehouses nearby the address provided by you.

We request you to kindly revert to this mail with your complete and correct address so that we can ensure immediate delivery of your order. Kindly get in touch with us on the given contact number for further assistance or queries.

Regards
Shashank Singh
Customer Care Executive
Babyshop.Com
(011 XXXXXXXXX)

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer

Thank you for shopping with us. We, at Homebox ensure timely after sales services. We are sorry to know that the TV Cabinet bought by you had scratches on it.

One of our executives will visit you in next 24 hours and will facilitate the exchange of the cabinet. We are committed to resolve the incony faced by you at the soonest. Kindly get in touch with us on the given contact number for further assistance or queries.

Regards
Shashank Singh
Customer Care Executive
Homebox
(011 XXXXXXXXX)

| |