Subject: English Language Test - Sandeep Kumar
From: Sandeep Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 17 Nov 2022 04:40:59 -0500

Foreign Language
Screening Test

Name

Sandeep
Kumar     /  (110005) 9129174714    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

First of all we will talk to the customer then after that we
will get the correct address from him and then we will get the goods delivered
again in that address and once again we will apologize to them that due to your
small mistake I could not deliver the goods due to which I apologize to you
I like

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

sorry sir
I apologize to you that the mistake that has been made from our side will not
happen again sir your poori will be helped go to the app from where you placed
the order and click on the return request and send a mail sir  In a few
days, a new item will be given to you after taking that item and I once again
apologize to you for this, now there will be no mistake again
sir.