Subject: English Language Test - Abhishek Srivastava
From: Abhishek Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 17 Nov 2022 03:30:15 -0500

Foreign Language
Screening Test

Name

Abhishek
Srivastava    /  (+91) 8081778422    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hi!

We checked the status of your order. As per our courier partner, the address
provided by you is incorrect. We request you to kindly send us an email at
[email-masked] mentioning your complete address. We assure you that upon the
receipt of the correct address, your order of handbag would be delivered without
delay. We look to hear from you soon.

Regards,

Abhishek Srivastava,

Customer Relations

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Hi, Abdul!

We apologize for the situation you had to face. We understand your pain. We will
work together to resolve this issue. I have processed a replacement for your TV
cabinet. The order number for the same 123456789. The cabinet shall be delivered
to you in proper shape and without any defects in two working days. Thereafter,
or installation team will get in touch with you in one working day. Thank you
for shopping from Homebox. You have a nice day.

Regards,

Abhishek Srivastava,

Customer Relations