Subject: English Language Test - dhruv raj
From: dhruv raj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Nov 2022 05:53:09 -0500

| | Foreign Language Screening Test

Name | dhruv raj    /  (91) 9650461658    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello, Sir/mam
I'm sorry you have this problem, I'm here to help you.
As I can see you ordered a handbag from our online store 14 days back. The order was shipped by us and handed over to the courier company the same day. The courier tried to deliver your order, but your address as per the courier was wrong that's why you haven't received the courier yet. So I will suggest you check your address and change it if it's wrong on our website.

Thanks for contacting us, We hope to see you again and you can contact us on same if you have another query.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello, Sir
I'm so sorry you have this problem, I'm here to help you.
I understand but we don't know much about the brand's policy. I can contact the brand and tell them about your problem and see what I can do from that and I will contact you after talking to the brand.

Thanks for contacting us, wish you a good day.

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