Subject: English Language Test - Aishwarya Chawla
From: Aishwarya Chawla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Nov 2022 03:29:48 -0500

| | Foreign Language Screening Test

Name | Aishwarya Chawla    /  (+91) 8447454303    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hey Abc,
Hope you and your family are doing well !
Your order no. xx placed on xx is shipped. Our delivery agent is  unable to deliver it on (address mentioned during the placement of order) Please provide any nearby landmark or any alternative address so that we can deliver your order. If the mentioned address is incorrect you can make changes by reverting on the same mail within next 48 hours or you can directly contact our support services at 011-xxxxxx. We are waiting for your response.
Thankyou
Signature

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi ABC,
Hope you and your family are doing well.
Sorry for the inconvenience caused to you. Don't worry we'll try our best to resolve the issue and provide the best solution. We've registered your complaint regarding the issue please note your docket no. XXXX. Our team is looking into the matter. We also request your to kindly share the images of the scratches along with the receipt of your product. Here(at the end of doc) attaching the return and replacement policy details of the product, we request you to kindly go through it.
We'll revert to you within next 2-3 working days our you can directly reach us at 011-xxx to know the status of your registered complaint by sharing docket no.assigned
Thanking you
(Homebox Team)

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