Subject: English Language Test - PRAVIN P
From: PRAVIN P <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 15 Nov 2022 23:53:48 -0500

Foreign Language
Screening Test

Name

PRAVIN P
/  (+91) 8248282521    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Good Morning Sir !

We Have received your Request regarding the order of the Handbag
.

We have shipped your order and it has reached the Nearby Courier
station

Our Courier boy is trying to reach you but we couldn't
find your address .We couldn't reach your address there is a Problem While
reaching You.

Can you please recheck your address and Reorder the same
Product you have ordered .

Thank you

Based on the
Situation 2 above, please draft an email response to the customer. You don't
necessarily need to know the policy of the brand, but use the best practice from
e-commerce companies that you've shopped from so far to know the
policies.

Good Morning sir !

We have received your Mail regarding the Defect in
the TV You have Purchased Sorry to hear this from. We are sorry to inform that
You have problem regarding this .

Would you like to Repalce it ? Our Team will reach
you in next 3 days and your TV will Be replaced Soon .

Thank you