Subject: English Language Test - Satyam Tigunayak
From: Satyam Tigunayak <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 15 Nov 2022 13:02:10 -0500

| | Foreign Language Screening Test

Name | Satyam Tigunayak    /  (201308) 9953279017    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi there

Sir/ mam we tried to reach at your location to give your ordered handbag
But unfortunately , we didn't able to find your correct location .
Please provide us your correct location so we able to provide your order.

Thank you .

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi there

Sir/mam We want to apologize to you, we have registered your complaint, we send our team to your home , they will solve your problem.

Thank you

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