Subject: English Language Test - Sayam Nandi
From: Sayam Nandi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 15 Nov 2022 10:57:01 -0500

Foreign Language
Screening Test

Name

Sayam
Nandi    /  (+91) 9091642842    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Greetings, hope this finds you at your best.

I see you have contacted us regarding the status of you order ####. On checking,
I can see that the product was packed and shipped on the same day of the order,
however, the delivery team could not complete the delivery as the address
confirmed by you was incomplete. I request you to verify the order details from
the website and reach out to us with the correct address by replying to this
mail. Once we receive it, we will reship the order for you.

We appreciate you shopping with us!

Sayam Nandi

CSA

Babyshop

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Greetings, hope this finds you at your best!

I see you have contacted us regarding the issue with your order ####.

I am extremely sorry to hear that you have been facing issues with the delivered
item. I would request you to kindly reply to this email with the invoice and an
image of the damaged product so that we can verify the same and proceed forward
with a necessary action. I deeply regret the inconvenience you had to face.

We appreciate your understanding and cooperation.

Regards

Sayam Nandi

Homebox team.