Subject: English Language Test - Tasmiya bint Shakil
From: Tasmiya bint Shakil <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 15 Nov 2022 09:30:44 -0500

Foreign Language
Screening Test

Name

Tasmiya
bint Shakil    /  (91) 8929612047
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Dear
Customer

Warm greetings from Babyshop.com

With the reference of order I'd 123456

We apologise for the inconveniences caused to you.

As per the revert recieved by the courier department we would like to inform you
that courier team tried to contact you regarding delivery but they were unable
to connect because of contact number issues (number switch off) hence requesting
you to please share the alternate number as soon as possible so that we can
deliver the product to you

Awaiting your response

For further clarification you can connect with us on 123445 (9AM to 12PM) or
write us on ..,........... com

Thanks & Regards

Tasmiya Shakil

Escalation desk executive

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Dear Abdul

Thank you soo much for writing to us

We apologise for the inconveniences caused to you related to the orde I'd
123555.

As per the complainant shared by you we are arranging one visit for 15-11-2022
between 3-5PM wherein our field executive willl visit to you address and they
will physically verify the issues.

Post that we will go with the further process.

Thank you for your patience.

For further clarification you can connect with us on 123445 (9AM to 12PM) or
write us on ..,........... com

Thanks & Regards

Tasmiya Shakil

Escalation desk executive