Subject: English Language Test - Ritik chadda
From: Ritik chadda <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 15 Nov 2022 04:17:18 -0500

Foreign Language
Screening Test

Name

Ritik
chadda    /  (91) 9625814488    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

To: [email-masked]

From: [email-masked]

Sub: Reply to non-delivery of the order.

Respected Mam,

This email is in response to the email received by you on 01.11.22.

This email is regarding order number CHIKBAG-7771 which was supposed to have
reached you by now. Unfortunately, the courier company could not carry on with
the required process as the address was wrong. I would be grateful to you if you
could send us the correct address with two telephone numbers as to the person
who we can contact while making the delivery.

Another way of completing the order is by contacting the courier company whose
number is 9625814488  and providing him with your exact location or going
to the courier company yourself and collecting it.

Extremely sorry that you had to go through this experience with us.

Thanking you,

For xyz Company,

Customer Service Representative

Ritik.

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

To:
[email-masked]

From: [email-masked]

Sub: Reply to a problem you faced.

Respected sir,

This email is regarding your complaint. We are very sorry for this problem
you’re facing with our services

But we will provide a free of cost inspection and we will resolve it as soon as
possible but the scratch problem Is not in our policy because you are our
valuable customer we are sending our experience new teat to your house to
replace the product in our policies there is no return policy we can only
exchange it.

We are sending our team as soon as possible to replace the product please call
on 9625814488 for another problem you are facing.

Extremely sorry that you had to go through this experience with us.

Thanking you,

For XYZ Company,

Customer Service Representative

Ritik.