Subject: English Language Test - Sudhanshu Kumar
From: Sudhanshu Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 15 Nov 2022 03:16:09 -0500

| | Foreign Language Screening Test

Name | Sudhanshu Kumar     /  (+91) 7352450486    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To: [email-masked]

From: [email-masked]

Sub: Reply to non-delivery of the order.

Respected Mam,

This email is in response to the email recieved by you on 15.11.2022.

This email is regarding order number EHIKBAG-2008 which was supposed to have reached you by now. Unfortunately, the courier company could not carry on with the required process as the address was wrong. I would be grateful to you if you could send us the correct address with two telephone numbers as to the person who we can contact while making the delivery.

Another way of completing the order is by contacting the courier company whose number is 8368649267 and providing him with your exact location or going to the courier company yourself and collecting it.

Extremely sorry that you had to go through this experience with us.

Thanking you,

For Hello Company,

Customer Service Representative

Sudhanshu.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Sir or Madam,

I am writing to complaint about a TV purchased by me in the last week.

My name is Jessica Ayri. I have been your regular customer. Unfortunately, this time I regret to say that I am not satisfied with the quality of your product.

During my visit to your showroom, I bought a Samsung plasma TV of 52 inches. My family was excited to see the football match on it. Surprisingly, the audio was not clear. Even after trying to play the audio on auto mode the sound was hardly audible.

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