Subject: English Language Test - ronak razdan
From: ronak razdan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 15 Nov 2022 02:49:09 -0500

Foreign Language
Screening Test

Name

ronak
razdan    /  (+91) 7006241404    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Firstly we do apology and if the consumer is irated we should
calm down the consumer. We tell the consumer that, our courier company tried to
reach you, but can not find the exact location.

We will again confirm the location with the consumer, if they did not want the
product and ask for refund, we will do the same.

Based on the
Situation 2 above, please draft an email response to the customer. You don't
necessarily need to know the policy of the brand, but use the best practice from
e-commerce companies that you've shopped from so far to know the
policies.

Hi ABC,

We really apologize for the inconvenience caused to you.I request you to share
the photos on the same email, our team will check and get back to you.

Do not worry your money is safe. We never want to let down our consumers.
Consumer satisfaction is our first priority.

Again apologies for the same and have a good day ahead.

Regards

XYZ

Homebox