Subject: English Language Test - Akash Choudhary
From: Akash Choudhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 15 Nov 2022 02:24:31 -0500

Foreign Language
Screening Test

Name

Akash
Choudhary    /  (+91) 8265830958
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

This email
is regarding the email received by you on query of your order status.

The order which was supposed to deliver to you by now. Unfortunately, the
courier company could not carry on with the address you provided, as the address
was wrong. I would be grateful to you if you could send us the correct address
with 2 telephone numbers as to the person who we can contact while making the
delivery.

Another way of completing the order is by contacting the courier company whose
number is 91*******89 and providing him with your exact location or going to the
courier company yourself and collect your order from there.

Extremely sorry that you had to go through this experience with us.

Thanking you

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

This
email is regarding the email received by you on query for replacement of your
order.

Sir, I can understand your problem. According to you, the cabinet has too many
scratches on it after installation of the product.

Sir, you have to check the cabinet before installation. After installation of
the product, issues like body damages or any cracks are not covered in
replacement policy.