Subject: English Language Test - Aryan Rawat
From: Aryan Rawat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 14 Nov 2022 13:29:40 -0500

Foreign Language
Screening Test

Name

Aryan
Rawat    /  (91) 8439822142
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

To XYZ

Sub: Reply to non-delivery of the order.

Respected Mam,

This email is in response to the email received from you.

This email is regarding the order number which was supposed to have reached you
by now. Unfortunately, the courier company could not carry on with the required
process as the address was wrong. I would be grateful if you could send us the
correct address with the telephone numbers of the person we can contact while
making the delivery.

We apologize for the inconvenience,

Thank you for reaching out.

From

ABC Team

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

To
Abdul

SUB: Return/Replace request response.

Dear Sir,

This email is in response to the email received from you.

This email is regarding the Tv Cabinet that you purchased from us.
Unfortunately, The Product may be got have scratches on it, So we really
apologize for that and in response to that we would like to replace the order as
soon as possible. Our Team member will get to you in 3-5 working days and
replace the order with a new set.

We apologize for the inconvenience,

Thank you for reaching out.

From

Homebox Team