Subject: English Language Test - Shahabuddin Saqib
From: Shahabuddin Saqib <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 14 Nov 2022 09:38:36 -0500

| | Foreign Language Screening Test

Name | Shahabuddin Saqib     /  (91) 8800679241    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

We must call the customer,or send a message by or text to send correct address as soon as possible, because the courier is waiting for you.
And We should say everything is okay from our company, but unfortunately address is incorrect, courier couldn't reach where did you want.
Thank you so much sir/madem.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

In this situation, firstly We must act as quickly as possible.Since the customer is already unhappy with their experience, waiting for your response for too long might only frustrate them more.ifyl you are not sure how to proceed,let them know you have acknowledged thier request and will get back to them as soon as you can.
We should ensure customer satisfaction.

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