Subject: English Language Test - Rohan Chaudhary
From: Rohan Chaudhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 14 Nov 2022 03:57:07 -0500

| | Foreign Language Screening Test

Name | Rohan Chaudhary    /  (79837) 20185    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | Try to be kind and positive in your response let the customers know you empathize with them find an answer it is important to answer any questions the customer has to aid in their satisfaction offer a solution is you can offer a solution for how your company can improve the customer experience.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Your e-commerce retun policy is crucial for making returns and exchanges easy for both you and the customers the clearer your return exchanges and refund  picies the better every policy for best results.

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