Subject: English Language Test - Pankaj Kumar
From: Pankaj Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 14 Nov 2022 03:53:48 -0500

Foreign Language
Screening Test

Name

Pankaj
Kumar    /  (+91) 9523960072    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Good morning, sir

Thanks you for contacting us. We are really sorry for the inconvenience caused
to you because of the late delivery. As per the our courier partner the address
that had been provided by you was not correct. So the courier person was not
able to deliver the package.

We request you to please recheck and
confirm the address so we can provide you the product as soon as possible.

Thanks & regards

Pankaj kumar

Customer Support Executive

Babyshop.com

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Good
morning, Abdul

Thank you for contacting us. As per your last mail you are getting to see too
many scratches on the TV cabinet that you received from our company.

We are really
sorry for the inconvenience caused to you because of us. As per our company
policies I request you to please share the picture of the TV cabinet with the
visible scratches so our team can review it and provide you the required
services.

Thanks & Regards

Pankaj Kumar

Customer Support Executive

Homebox Pvt. Ltd.