Subject: English Language Test - Afifa Afsheen
From: Afifa Afsheen <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 14 Nov 2022 02:55:09 -0500

Foreign Language
Screening Test

Name

Afifa
Afsheen    /  (91) 9811712839
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Hi xyz

I'm sorry to hear that you haven't received your order yet. It does
appear to be in a delivered status. Sometimes this can be due to an incorrect
scan by the carrier. If the package doesn't show up in the next 4-5
business days.please reach back out and we will provide you replacement or
refund for your package.

In the meantime, I've contacted the carrier and will be investigating on my
end.

Please reach out if I can help with anything else and I will keep an eye out for
your email regarding the package.

Also make sure the detail provided by your end are all correct .

Order number-1334688

Ordered item--a handbag

Ordered on- dd-mm-yyyy

Shipping address- abc..

Kindly check all the information are correct.

Please feel free to contact me via email or phone if you need  assistance
with anything else.

Sincerely

Afifa

Customer service executive

Babyshop.com

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi
Abdul

We are sorry to learn that the TV cabinet delivered to you is defective. While
we do our best to make sure that all the products that we sell to our customers
go through a rigorous quality check before delivery, some of them are sealed by
the selling brand to ensure the safety of the product. As a result, verifying
the quality status of these products is not possible for us. However, as a
well-known eCommerce platform, we have to make sure that our customers are happy
with the purchases they make through our platform.

I have made a note of your complaint. We will provide you a replacement for the
defective product. In the next 1-2 days, our delivery executive will have
reached you to collect the defective smartphone and will provide you a new TV
cabinet in return.

Please accept our apologies for the inconvenience caused. I am including a
one-year warranty card free with your order which includes the replacement of
specific parts if any damage occurred to them within a year of your purchase.

Please feel free to contact me via phone or email if you need help with anything
else.

Sincerely

Afifa

Customer service executive

Homebox team