Subject: English Language Test - Rohit Agrawal
From: Rohit Agrawal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 14 Nov 2022 01:56:21 -0500

| | Foreign Language Screening Test

Name | Rohit Agrawal    /  (+91) 9131646380    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear,
Coustomer,
THANK YOU FOR CHOOSING US,
I EXTREMELY SORRY FOR YOUR INCONVENIENCE.

Dear, Coustomer Your Order is Shipped by the Company on the Same Day you Ordered and our delivery partner trying to reach you but due to wrong address our delivery partner not able to deliver the parcel.
So, please kindly re-send your address so we can deliver your parcel on time.

THANK YOU.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear,
Abdul,
THANK YOU CHOOSING US,
I EXTREMELY SORRY FOR YOUR INCONVENIENCE.
Dear, coustomer No Need to worry I received your complaint and sent it to the sales department.
Your problem will be resolved in next 2,3 days your T.V Cabinet will be replaced and re-installed.
THANK YOU.

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