Subject: English Language Test - Athiya Banu
From: Athiya Banu <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 14 Nov 2022 01:17:50 -0500

| | Foreign Language Screening Test

Name | Athiya Banu    /  (+91) 9590716228    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi

This is Athiya from chat support. We are very sorry for the trouble faced by you.

As i have check the delivery address given by you is wrong. Our delivery partner tried to deliver as it is wrong address due to which he failed to deliver.

Please provide us correct address we will try to deliver the product as soon as possible.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi

This is Athiya from chat support. We are very sorry for the trouble faced by you in this order.

Can you please provide the address to pick and once the order is been picked by the delivery partner, the seller will refund back the amount to your source account.

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