Subject: Trainer Candidate - Amit Kumar Yadav
From: Amit Kumar Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 13 Nov 2022 10:31:58 -0500

Tech Support
Test

Name

Amit Kumar
Yadav

E-mail

[email-masked]

Phone Number

(91) 8318157367

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I live walking distance to office

Where
do you currently live (area)

Noida

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

NA

NA

Na

NA

Previous Employer 1

NA

NA

NA

NA

Previous Employer 2

NA

NA

NA

NA

If Selected, how much time do you need
to join?

Immediately

Please briefly
describe your work experience specifically in Quality?

NA

Have you worked as a Quality Manager in
a Call Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

I had the construction team postpone any work that they had
planned to perform over the weekend, and I informed the client that no work
would continue until they could speak with my manager on Monday morning. Before
leaving the office for the weekend, I left my manager a detailed note that
explained the situation and requested that they call the client back as soon as
possible. When my manager returned to the office, they were very grateful for my
initiative because the changes were significant enough to require a temporary
pause on the construction work.

What according to you is the difference
between good and great customer service. (Explain in 4 - 6 sentences)

Good Customer Service – Your customer emails from your
website. You respond within 24 hours.

Great Customer Service – You respond to that customer within minutes.

What according to you makes you a good candidate
for this position?

I'm very excited to start my career as a
fresher in a reputed company like this. I will try my level best to add some
value to your company. I am a fast learner and I am always eager in following
senior's advice.

On a scale of 1 - 5 please rate your
fluency in spoken English

3