Subject: English Language Test - Gaurav Payal
From: Gaurav Payal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 13 Nov 2022 09:58:27 -0500

| | Foreign Language Screening Test

Name | Gaurav Payal     /  (+91) 9521462145    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Greetings of the day,

Thank you for getting in touch with us.

We have sent the order to the delivery partner on the same day of placing the order.

Our delivery partner have tried to deliver the order to you in the address: xyz street Dubai(address).

But unfortunately the mentioned address is invalid for the delivery, the currently is in sent back and the order is cancelled and the refund is also initiated.

We apologise for the inconvenience caused.

We appreciate for your cooperation to place the order again with the correct delivery details for the delivery/courier partner to avoid this in the near future.

Thank you for your coorporation.

Customer support
(Company name)

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

Greetings of the day.

It can come to our notice that the TV cabinet that is installed us having scratches, we appreciate if you can share few images of the same so that we can help you with this concern.

Also we assure you that the issue will be addressed at the earliest after images have been shared to us.

Thank you for your coorporation and waiting for your response to help you resolve this issue at the earliest.

Customer support
Homebox

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