Subject: Arabic Language Test - MOHAMMAD ALI
From: MOHAMMAD ALI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 13 Nov 2022 03:57:19 -0500

| | Foreign Language Screening Test

Name | MOHAMMAD ALI    /  (0) 9899670266    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear, Mrs Rahil
Please accept our sincere apology for the  delay in  your service, we take our full responsibilities for our action and understand your concern cause by us and assured you for not repeating in future.
Our delivery partner attempted few times but failed to deliver the hand bags saying that address need to be rechecked. please confirm the address so we can reach to you earliest possible.
Address
Name and  Mobile: 0000
House no: 0000
street     :kawasaki
districk> :sohana
state> Haryana india

Thank you,
Company name: customer care (company name)

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear, Mr, Raj
We are sorry that the TV Cabinet we delivered to your home was scratched. Our warehouse manager determined that the damage occurred during shipment. , we take our full responsibilities for scratched and understand your concern cause by us.
We are please to inform you that we will replace this item soonest possible. and again please accept my apology.

Thank you,
Company name:
customer care
(company name)

| |