Subject: Trainer Candidate - Diwakar Singh
From: Diwakar Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Nov 2022 14:27:22 -0500

Tech Support
Test

Name

Diwakar
Singh

E-mail

[email-masked]

Phone Number

(+91) 8601212722

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I live walking distance to office

Where
do you currently live (area)

Lucknow

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Mohan Paints

Admin head

2014-2016

15000

Previous Employer 1

Artwork
Electronic Press

Office Manager Cum Supervisor

2016-2019

16000

Previous Employer 2

National
Sample Survey Office N.S.S.O.

Field Officer

2019-2020

18000

If Selected, how much time do you need
to join?

Immediately

Please briefly
describe your work experience specifically in Quality?

I would
like to tell you in detail about my work experience here, which is related to
the field of quality, in the work experiences I have mentioned, an organization
named Mohan Paints is an industrial paint manufacturing company, In which I
worked as the admin head. Along with this, I had also responsibility of Factory
Supervisor, in which my job was to check the quality of the paint made in the
factory and also prepare the test report related to the paint.

Have you worked as a Quality Manager in a Call
Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

In my recent job as a Admin Executive, was a new employee who
consistently provided incomplete reports. They were asked multiple times to
include all the required information, but the reports continued to lack all the
data and had to be redone for others to do their jobs. I wondered if the new
employee was getting clear information, so I created a sample report for the new
employee showing all the required data. I also asked other supervisors to review
this with their reports and to post a chart of when the reports were due. As a
result, the quality of everyone's reports improved, not just those of the
new employee. I learned that it's really important to listen and to clearly
communicate expectations to get the desired results.

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Good customer service means consistently meeting
customer expectations. Superb customer service is quick, easy, personalized and
empathetic. Always a good employee who provides excellent customer service, give
the necessary time to understand the needs of its unique customer base and
serves the customer with the utmost courtesy by providing the appropriate
Product

What according to you makes you a good candidate
for this position?

"I am very passionate about my work and
ensure time delivery of the tasks, while maintaining high quality standards.
People consider me as a good leader and I have great relationships with everyone
in the business, be it my subordinates, mentors, vendors or senior
management.”

"I have the skills and experience which you are looking for this particular
position and I am confident that I will bring some value to your business in
this project management role. With an experience of working with the top
companies of the domain, I have the valuable insights of the business which can
be helpful for the company.”

On a scale of 1 - 5 please rate your
fluency in spoken English

5