Subject: Trainer Candidate - Drashti Jain
From: Drashti Jain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Nov 2022 05:10:34 -0500

| | Tech Support Test

Name | Drashti Jain
E-mail | [email-masked]
Phone Number | (+91) 7302693705
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Muzaffarnagar

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | G.D GOENKA PUBLIC SCHOOL, MUZAFFARNAGAR | HR & ADMINISTRATION | SEPTEMBER | 30000
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 3 days

Please briefly describe your work experience specifically in Quality?

Reviewing parent feedback (both walk-in & Telephonically) and understanding their needs and expectations.
Attending Parents queries and solving them.
Reviewing Daily activities with timely stock check.
Duty check as per duty chart on daily basis.

Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No

Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team

Most difficult Situation is when you are noticing some faults in any process of the organization and you have already informed it to the upper authorities or to the owner regarding the issues and they are continuously ignoring that or wishing from us to work as it is going on.
In this situation we are bound to ignore or raise your voice in front of suitable person without any fear so that correct action is taken on timely basis  for a smooth work flow.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good Customer Service is Understanding what actually Customer is willing from us and according to that presenting our product and services.
Great Customer Service is after Understanding what are their needs and requirements suggesting them more best options as per requirements.

What according to you makes you a good candidate for this position? | I love to maintain clean and healthy environment, perfection and punctuality with good leadership quality.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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