Subject: English Language Test - Surbhi Singh
From: Surbhi Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Nov 2022 02:29:28 -0500

| | Foreign Language Screening Test

Name | Surbhi Singh    /  (91) 7017611853    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Good morning ma'am , great! Thanks for letting me know about the shipping issue. I know that this has to be frustrating to you. I am happy to help you. I looked up the tracking number and it appears --------) has not delivered your package. Call them at ( provide phone number) as soon as you can and they can help you update your address. To save your time, I have provided your tracking number at the end of this message. Please let me know if I can help in any other way thanks,

Surbhi Singh,
Business name
Tracking no.for e.g (100004578)

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Good morning sir, thanks for letting me know about your problem. I know this is quite frustating to you . I am happy to help you with all possible ways . As I see your product is under return or replaced policy . For this you have to do further processing regarding the replacement or return by tapping on return button and choose the options accordingly.

Thanks
Surbhi Singh
Customer support service
(_______)

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