Subject: English Language Test - Reena Kumari
From: Reena Kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Nov 2022 01:25:48 -0500

| | Foreign Language Screening Test

Name | Reena Kumari    /  (91) 8287439652    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hii Riya,

Your order has shipped by us, but as I can see the status due to wrong address mentioned over the courier you are unable to get your order .

I apologize for that I am requesting you to provide your current address, so we will able to deliver your courier soon.

Reena

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hii Abdul,

We have received your return request. Thank you for the information! You can now prepare your return package and wait for the courier to pick it up.

As soon as we receive the package from you with the returned TV cabinet, we will refund your money.

Reena

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