Subject: Trainer Candidate - Nirosha Thandon
From: Nirosha Thandon <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 11 Nov 2022 13:53:46 -0500

Tech Support
Test

Name

Nirosha
Thandon

E-mail

[email-masked]

Phone Number

(61) 0122104588

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Malaysia

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Adstream

L2 QA

14 November
2022

4000 myr

Previous Employer 1

Previous Employer 2

If Selected, how much time do you need
to join?

1 week

Please briefly
describe your work experience specifically in Quality?

Attached
resume for your perusal

Have you worked as a Quality Manager in
a Call Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

Most difficult situations that I have encounter trough out
this journey. We are dealing with delivery platform and every file has to be
delivered on time. Last year mid of February there were almost 10 files stuck
and not being delivered. I am already out of the shift and received calls from
my l1 team to check on this. I immediately login to server and removed the top 2
failed files to clear the queue. Then the other job has started to move as
usual. Of course we need to let the client know whose files got removed and what
is the root cause of the issue.

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Good customer service somehow resolve the problem
however great customer service will resolves the issue immediately and they find
solution to resolve the issue

What according to you makes you a
good candidate for this position?

I have 13 years of experience
in varieties of company where I have learn many skills e.g problem solving,
Active listening, typing skills and more

On a scale of 1 - 5
please rate your fluency in spoken English

5