Subject: English Language Test - Riya Singh
From: Riya Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 11 Nov 2022 09:26:05 -0500

Foreign Language
Screening Test

Name

Riya
Singh    /  (91) 9667431302    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear Ma'am,

Sorry for the inconvenience I heard that you are facing problem related to your
order. Your order was already shipped by us and courier company had tried to
deliver your product but your address was wrong. So please send your correct
address.

Thank you for contacting us if you want to know anything about your order so you
can visit company website and app.

Thanks

Riya

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
Abdul Sir,

Sorry for the inconvenience your concern has been forwarded to our technical
team. They will check this problem as you told and they will contact you. They
will tell you regarding replacement your product.

Thanks

Riya