Subject: Trainer Candidate - Kewin Wilson
From: Kewin Wilson <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 11 Nov 2022 09:04:48 -0500

Tech Support
Test

Name

Kewin
Wilson

E-mail

[email-masked]

Phone Number

(91) 9654365446

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Ashok Vihar

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Amazon

SDS Assosiate

27/04/2022

25,000/-

Previous Employer 1

Previous Employer 2

If Selected, how much time do you need
to join?

Immediate joining

Please briefly
describe your work experience specifically in Quality?

6
months

In Customer services and Shipping and delivery associate

Have
you worked as a Quality Manager in a Call Center/Customer Service/BPO
Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

Understanding the strengths and weaknesses of the subordinates
and managing them accordingly. Giving all of them equally attention but make
sure they comprehend the attention

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Good customer service is where you deliver what was
proclaimed and the customer is satisfied.

Whereas great customer service is where you go one step ahead in understanding
the customer empathize with them and provide the best service possible, where
customer tend relay on us.

What according to you makes you a good candidate
for this position?

Communication skills are the key... I believe my
understanding of human behaviour and good comprehensive and communication skills
make me the best option for the position.

On a scale of 1 - 5
please rate your fluency in spoken English

5