Subject: English Language Test - Bhavna tiwari
From: Bhavna tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 11 Nov 2022 07:31:15 -0500

Foreign Language
Screening Test

Name

Bhavna
tiwari    /  (+91) 8057827444    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hi Sir/ma'am

We have gone through your request that you have not got your handbag from the
delivery team. we had verified with delivery team they are saying that they
tried to reach you and deliver your parcel to your address. But after reaching
to your address they got to know that this was wrong address. so, they called
you and your mobile number was also going switch off. So, they have given wrong
address and mobile number was switched off  in the status of delivery.

Please provide your correct address and mobile number and revert on this email.
we will ask delivery team to deliver your parcel.

Thanks & Regards

Bhavna Tiwari

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi
Sir/Ma'am

We have gone through your request and we have checked with our Homebox team and
they are saying they had delivered new TV. But, as per your concern we will
check the CCTV  camera whether this is our mistake or something else. You
can also come to our office with your bill so that you can also see the
evidence. If  it's our mistake definitely we will exchange the TV, but
if not then we can't do anything as per policy norms.

Please provide your bill number and the other details and revert to this
email.

Thanks & Regards

Bhavna Tiwari