Subject: English Language Test - Mahesh Chandra Joshi
From: Mahesh Chandra Joshi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 11 Nov 2022 04:34:53 -0500

Foreign Language
Screening Test

Name

Mahesh
Chandra Joshi    /  (+91) 7900394901
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

To :
[email-masked]

From:[email-masked]

Sub : Reply to non-delivery of your order

Respected Sir

This mail is regarding order number 123RT23 which has supposed to delivered you
by now .Unfortunately, the courier company could not carry on with the required
process as the address was wrong .I would Be grateful to you if you could send
us the correct address with the one telephone number as to the person who we can
contact while delivery.

Another way to complete the order is by directly contact the courier company
whose number is 7656789756 and providing him with your exact location or going
to the courier company yourself and collecting it.

Extremely sorry that you had to go through this experience with us.

Thanking you

Customer Service Representative

Mukesh

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

To:[email-masked]

From :[email-masked]

Sub: Reply to your query regarding TV

Respected Sir,

I would like to say that we received your query regarding the scratches in the
Cabinet. At the time  fitting of tv it was in perfect condition according
to our team but our service is customer centric. We give our best to resolve the
customer issue . In our guidelines once the TV has installed we charge 1000
rupee for replacement or returned on it .

Our team will visit your house and will check if the problem is from our side or
your . If they find that the scratches were before the installation then we will
freely replace it else according to it we will resolve your problem.

Thanku Sir

Mukesh