Subject: English Language Test - Meenakshi Giri
From: Meenakshi Giri <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 11 Nov 2022 03:56:41 -0500

| | Foreign Language Screening Test

Name | Meenakshi Giri     /  (91) 9557686780    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Brainly.in
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aweehrawat
05.05.2021
English
Secondary School

The customer is contacting us to check the status of his order.

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to email is regarding order number EHIKBAG-2001 which was supposed to have reached you by now. Unfortunately, the courier company could not carry on with the required process as the address was wrong. I would be grateful to you if you could send us the correct address with two telephone numbers as to the person who we can contact while making the delivery.

Another way of completing the order is by contacting the courier company whose number is 9856214569 and providing him with your exact location or going to the courier company yourself and collecting it.

Extremely sorry that you had to go through this experience with us.

Thanking you,

For Hello Company,

Customer Service Representative

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Working in the world of eCommerce has its limitations, and part of your job as an online store owner is to overcome them. One such limitation revolves around the simple fact that a shopper doesn’t get to physically look at, or feel a product before making a purchase. In an effort to compensate for this, online store owners can create a return policy that’s succinct, informative, engaging and easy to understand.

Your eCommerce return policy is crucial for making returns and exchanges easy for both you and the customer. The clearer your return, exchange, and refund policies, the better. Every small business needs a well-written return policy for best results.

When writing a return policy for your eCommerce website, there are a few things to keep in mind. We'll cover them all in this guide.

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