Subject: Trainer Candidate - Shikha Gupta
From: Shikha Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 11 Nov 2022 03:51:57 -0500

| | Tech Support Test

Name | Shikha Gupta
E-mail | [email-masked]
Phone Number | (+91) 8375963245
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | NEW DELHI

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Provana pvt ltd | Senior Process Expert | | 25818
Previous Employer 1 | Concentrix Pvt Ltd | Customer representative | | 16000
Previous Employer 2 | Na | | |

If Selected, how much time do you need to join? | 1 month
Please briefly describe your work experience specifically in Quality? | I audit calls here for the US based clients. I provide feedback through emails and provide plans to make error less.
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | In short if I have to answer then, There is no scope for Bad service, Good service is that what your customer expect from you! Great service is one that customers doesn't expect and you have deliver more to them!
What according to you makes you a good candidate for this position? | My skill set is a perfect match for the job requirements. I have experience in quality so I think I can give 100percent to the job.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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