Subject: English Language Test - Rahul Sharma
From: Rahul Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 11 Nov 2022 03:06:11 -0500

Foreign Language
Screening Test

Name

Rahul
Sharma     /  (+91) 7827196443    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

To:- [email-masked]

Subject: customer's query and shipment

Hi dear,

Hope you are doing well

Your order is safe and ready to dispatch at your place. Our service providers
tried to reach you but the address provided is not correct. I will request you
to update your address on your account's profile and be ready to get your
order as soon as possible.

Thanks

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

To:- [email-masked]

Subject: customer's product damaged

Hi abdul,

We are sorry for the inconvenience. Abdul, condition of the unit must be checked
at the time of delivery as per the rules. I would request you to corporate with
the policy and rules of the company.

The stuff was in very well condition while dispatching from the warehouse. I
hope you understand it better.

Thank you abdul,

Your regards Rahul