Subject: English Language Test - Abhishek Kanojiya
From: Abhishek Kanojiya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 11 Nov 2022 02:22:00 -0500

Foreign Language
Screening Test

Name

Abhishek
Kanojiya    /  (91) 7718911790
/ [email-masked]

Whats your first
language

English

Based on your
understanding of situation 1 above, assuming you are the customer service
representative, please draft a response to customer's email. Please make sure
that your email is grammatically correct and properly formatted.

As I am customer service representative first I will ask to the
customer could you please let me know your booking date and then cross verify
the address of the customer and then inform the customer please wait I am
checking the correct information while I am checking the information for you.
Then I will check and confirm the address to the costumer once its correct I
will reconfirm the customer then I will update the latest address to the courier
order and the inform the costumer by mistake its showing the different then
original one so please next 2 3 days here I have change your address in these
order so I kindly request you please wait for more 2 3 days you will receive
your order soon. I will try to manage the customer politely and arrange the ship
order as soon as possible.

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Subject: Regarding your unit damaged

Dear Abdul,

I would like to apologize for the disappointment caused to you on behalf of the
company. I assure you that your complaint has been forwarded to the concerned
department and strict action is being taken to rectify the situation.

Your satisfaction with our services and your feedback as a client are of the
utmost importance to us. I would be happy to answer any further queries while we
look into this matter.

Thank you for your patience.

Best regards,

Abhishek Kanojiya

7718911790