Subject: English Language Test - Gourav Upadhyay
From: Gourav Upadhyay <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 11 Nov 2022 02:06:37 -0500

| | Foreign Language Screening Test

Name | Gourav Upadhyay    /  (+91) 8800688038    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To: [email-masked]

From: babyshop.com

Sub: Reply to non delivery of the order.

Respected Sir/mam,

This email is in response to the email received by you.

This email is regarding order number xyz which was supposed to have reached you by now. Unfortunately, the courier company could not carry on with the required process as the address was wrong. I would be grateful to you if you could send us the correct address with two telephone numbers as to the person who we can contact while making the delivery.

Another way of completing the order is by contacting the courier company whose number is xyz and providing him with your exact location or going to the courier company yourself and collecting it.

Extremely sorry that you had to go through this experience with us.

Thanking you,
babyshop.com
Customer service representative
xyz

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

To: Abdul

From: Homebox Team

Sub: Reply to defective TV cabinet customer received.

Dear Abdul,

This email is in response to the email received by you.
We are very sorry to hear that you have received a defective TV cabinet, rest assured you will be fully assisted.
I have to checked with our engineering team, they will surely looking into how we can resolve this.
As soon as I hear back from them on a more definite time line or we have a resolution, I will reach out and let you know.
In the meantime, let me know if there is anything else that you have questions about or if something else.
Thanking You,
Homebox Team
Customer service representative
xyz

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