Subject: English Language Test - Mohammad Khalid
From: Mohammad Khalid <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 11 Nov 2022 00:29:18 -0500

Foreign Language
Screening Test

Name

Mohammad
Khalid    /  (+91) 7737912033    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear Sir/Ma'am,

We would like to inform you as per your concern that your order which has been
placed 14 days back couldn't be delivered to you cause our delivery partner
was not able to find you at the mentioned address. Therefore you are requested

to check and correct your address so we can reach out to you.

We apologize for the inconvenience and delay.

Thank you.

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
Sir,

We received your email today. Regarding your concern we are sorry for the
inconvenience you faced. As per your query we would like to let you know that
you can upload photos of your cabinet on the following email address so we can
have look at this and proceed further. We would like to have you some pateince
till your issue get resolved.

Upload your photo here [email-masked]

Thank you for contacting us.