Subject: English Language Test - Tusar Thapa
From: Tusar Thapa <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 10 Nov 2022 08:22:03 -0500

Foreign Language
Screening Test

Name

Tusar
Thapa    /  (110029) 9362546895
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Good
Morning Sir

The address given by you for the particular product to deliver at particular
address is incorrect sir. Would you like to correct the address so that the
courier guy can deliver your product at fastest. Thank you Sir.

Your's sincerely

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Good
Morning Sir

We are very sorry for the inconvenience, please
follow the below steps for your return and exchange policy:

1)Go to your account profile

2)Click on the order item

3)Clink on the return and exchange shown below your item.

4)Your request will be accepted.

Hi Homebox Team

Your's sincerely